In order to meet national requirements and to guarantee personal service, the Silantes company established a network of international distributors.
Our national representatives will assist you with your questions, to request a quotation or to place an order.
Please contact your local distributor noted in the list below.
GERMANY
Silantes GmbH
Gollierstraße 70C, 80339 Munich, Germany
Phone: +49 (0) 89 / 500 941 - 0
Fax: +49 (0) 89 / 500 941 - 29
E-mail: Customer Service
North America
Mr. Ravinder Elupula
E-mail: ravi.elupula@silantes.com
CHINA
Mr. Yue Zhang
Suzhou Furui Kang Health Technology Co.
Suzhou, China
Phone: 86-15151772285
Fax: +49 (0) 89 / 500 941 - 29
E-mail: biomagsystem@163.com
Patrick Li
Shanghai Bio-Platform Technology Company
Room 101, Building 1 GuiZhongYuan, 481 Guiping Road,
Xuhui, Shanghai, China
Phone: 021-6422 1772 ／ 135 8806 2437
E-mail: patrick@bolongbio.com
Website: www.bio-platform.cn
JAPAN
Ryouji Uchida
ASAHI WORKS Co./Ltd
Tokyo, Japan
Phone: +81-3-3703-4456
E-mail: r.uchida@asahiworks.jp
INDIA
Arnesh Ganguly
CRYOGEN INSTRUMENTS INDIA PVT. LTD.
21, Shreeji Arcade, Second Floor, Almeida Road,
Panchpakhadi, Thane (W) -400602
Mumbai, India
Phone: +91 22 25 30 38 75 / +91 22 25 30 38 76
E-mail: arnesh@cryogen.co.in
Website: www.cryogen.co.in
Orders
Please help us to handle your order quickly by forwarding the following information to us:
- Your name, phone & fax number or e-mail address
- Your shipping address
- Your billing address
- Your purchase order number
- Your VAT number (within the EU)
- Silantes catalog number and product name
- Quantity as applicable: mg (milligrams), g (grams), L (liters),etc.
- The Silantes quotation number (if available)
Please note that Silantes has a minimum order policy of 100 EURO with exception of free samples.
For prices of express / dry ice / oversea shipments please contact our Customer Service.
You can find our sales terms as pdf-files here:
Sales terms (english, pdf, 20kb)
Allgemeine Geschäftsbedingungen (german, pdf, 23 kb)
Pricing Information
Prices are subject to change without notice. Some products listed may not be available temporarely. Please remember to add the shipping and handling fee as indicated below:
- Delivery within Germany: 30 Euro
- Delivery within Europ: 60 Euro
- Delivery outside Europe: 100 Euro
Payment Terms
Net 30 days from invoice date.
Shipping Information
Shipping conditions: FOB (Free On Board of the shipper. Receiving party is responsible for the import, the customs formalities). Any damage to the package or product in transit is within the buyer's responsibility to adjust with the carrier.
Silantes reserves the right to change the method of transportation if required to comply with transportation regulations. Such a change does not affect buyers responsibility to pay for shipping charges.
Packaging
To maintain the high quality of our products during transit we use the best available packaging materials.
Return Shipment Policy
The buyer is responsible for approving the quality and quantity of any product delivered by Silantes within the 30 day period stated above.
Returns may be made within 30 days of shipment with the prior approval of Silantes. We reserve the right to impose a restocking charge of 10% when a return is at the sole option of the buyer. Products returned without prior authorization by Silantes will not be credited under any circumstances.
Limited Warranty
Silantes GmbH manufactures highly pure research compounds which are produced for research applications only. Persons intending to use these products for other applications do so at their own responsibility and must comply with all appropriate regulations. Local regulatory authorities should be consulted to obtain information on effective requirements.
Silantes maximum liability for any reason is limited to replacement of the product or refund of the purchase price